The Power of NanoBioTech Active Formula

Unravel the alchemy of nature and science for your skin. Our NanoBioTech formulas , with active ingredients like plant-based PDRN and exosomes , are vegan and cruelty-free and combine the ancient wisdom of the forest with the precision of nanotechnology. This ensures maximum absorption and effectiveness, delivering visible results and a treatment that respects your body and the planet, from start to finish . It's beauty that regenerates and inspires.

Ancient Science on the Skin

Here, nature's ancestry is refined through science and technology . Our cutting-edge nanotechnology encapsulates natural active ingredients—such as plant-derived PDRN and exosomes —in tiny particles, optimizing their penetration and deep action on the skin. It's nature's intelligence enhanced by NanoBioTech , for transcendent beauty, offering proven efficacy and purity.

Commitment to Good, from Start to Finish

Our care extends from beginning to end . From the conscious extraction of raw materials from the forest , without harming its ecosystem, to ensuring that our products and packaging have a positive impact on the planet. That's why we don't use plastic in our packaging and prioritize the complete biodegradability of everything we create. It's beauty in complete harmony with life, a virtuous cycle that begins with the ancestry of nature.

Product Warranties

Warranty, Exchanges and Returns | De La Terre Natural and Vegan Cosmetics

At De La Terre Natural and Vegan Cosmetics, your satisfaction is our priority! We work with reputable manufacturers, distributors, and importers to ensure every product comes with clear and reliable guarantees. See our cancellation, exchange, return, regret, and refund policies below.

Order Cancellation

  • Cancellation Conditions:
    Cancellation is accepted with a full refund of amounts paid if the order has not yet been dispatched.
  • Process for Submitted Orders:
    If the order has already been shipped, we request that the product be returned in its original packaging (unopened) along with the invoice. Refunds will be issued minus shipping costs.

Exchanges and Returns

  • Requirements for Exchanges/Returns:

    • Product must be sent in original packaging.
    • Follow all manuals and accessories.
    • Include a duplicate copy of the invoice or a written purchase statement, justifying the exchange or return.

  • Technical Evaluation:
    Products sent due to defects will be analyzed by our technical department to confirm the existence of a manufacturing defect.

    • No Defect:
      If it is proven that there is no defect, we will send the same product to the customer's address.
    • Need for Repair:
      The deadline for returning the repaired product is up to 30 days, counting from the date it is received in our warehouse.

  • Observation:
    De La Terre is not responsible for defects caused by misuse, as determined by technical assessment. Even within the 7-day cancellation period, we reserve the right to repair the product, in accordance with the Consumer Protection Code.

Repentance and Withdrawal

  • Flexible Deadline:
    You have 7 (seven) calendar days, from the date of receipt, to cancel the purchase or request an exchange.
  • Return Conditions:
    The product must be in perfect condition, in its original packaging, with no signs of use, without any violation of the manufacturer's seal, and accompanied by the invoice, manual and all accessories.
  • Important:
    We do not exchange gifts.

Refunds

The refund process varies depending on the payment method:

  1. Credit Card Purchases:

    • Option to receive a Shopping Voucher for the amount paid, valid for any purchase in our store;
    • Or request a refund on your card statement (the refund may appear on your subsequent statement).

  2. Purchases with Bank Slip or Deposit:

    • Option to receive a Gift Voucher for the amount paid, valid for 90 days from the date of shipment;
    • Or request a refund directly to your checking account (for DOC, the account holder must be the same as the one who made the purchase).

Procedures in Case of Incorrect Submission

If any product is shipped by mistake or exchanged in relation to the order, please contact us immediately via email or by phone (11) 2093-0180. After receiving notification, return the item as instructed. If our fault is proven, we will issue a full refund.

────────────────────────

Contact Us

  • Address:
    R. Serra de Braganza, 558 - Vila Gomes Cardim, São Paulo - SP, 03318-000
  • Phone/Whatsapp:
    (11) 2093-0180
  • E-mail:
    hello@delaterre.com.br
  • Opening Hours:
    Monday to Friday, from 9am to 6pm